Trade & Ordering Information

Trade Enquiries

The Life Negroni is available for retail trade. For information on trade pricing and distribution, email info@thelifenegroni.com or call 020 7739 2777.

Order Management Purchasing Information

The “Add to Basket” button that once clicked will add the item to your shopping basket, which will then appear in the top right hand side of your screen. You can add as many items as you like before clicking Check Out to complete your order. The Basket will provide an ongoing list and the ‘View Basket’ option allows you to see more detail and amend your order, including saving items for later purchase or removing them if you no longer wish to buy them.

When you click Checkout or Use Click & Collect you will need to Login to your account, Register for a new account or use our Guest Checkout login if this is your first order. All these pages are secure to protect your personal information. The price of post and packaging depends on where you are and how many books you are ordering. Please select the post and packing option relevant to the speed of service you require.

You will need to provide credit/debit card or PayPalI. When you are happy with the items and the price in your basket, click the ‘Place Order Now’ button.

Do I have to register on your website to buy?

You do not need to create a login to buy from us if you do not want your personal details held on file. Instead you can choose the Guest Checkout option during checkout. This option will not create a login for our website. Instead your contact details will be held only within this order. You will be updated on the order status by email but will need to create a login in order to; view a full order history, keep billing or delivery addresses, keep payment details, leave reviews or enter competitions. There are no other restrictions on the services we offer you.

When do I pay?

Your card or PayPal details will be checked at the point you click Place Order Now and the value of your order pre-authorised, but NOT charged. Then the order will be sent to our Customer Services team for processing and a confirmation email sent to your registered email address. If you have signed up for Verified by Visa or Mastercard Securecode you go through an additional security check but this does not affect when you are charged. If you use PayPal as standard for this service you will have to enter your username & password to authorise the initial order transaction. The final payment is taken when the goods are ready for despatch or collection. Responsibility for Local Taxes and Duties The UK sales tax of Value Added Tax (VAT) is not payable on books. When we ship books for delivery outside the United Kingdom, the recipient is liable for any local taxes or import duties that may be payable. Spinach Publishing can take no responsibility for this and if the goods are returned due to unpaid tax the costs will not be refunded as the sale has been completed.

What is Pre-Authorisation?

This is also called a reserved transaction by the banks. On the Spinach Publishing website when you place an order by credit or debit card we contact the bank to authorise the card. This confirms that the card is valid and that there are funds available to eventually pay for your order. The bank reserves the order value from your available balance but does not charge your card and no monies are taken until your order is ready for despatch. Should the order not proceed for whatever reason, the bank will cease to reserve the funds, although the expiration period varies from bank to bank and Spinach Publishing has no influence on this. When the order is completed and your card is charged, the Pre-Authorisation code is quoted back to the bank and the order is completed. Spinach Publishing only charges your card when the goods are ready for despatch or collection.

What are my payment options?

e accept PayPal. In addition, we also accept the following credit and debit cards are accepted:

  • Visa
  • Visa Debit
  • Mastercard
  • American Express

As well as card type, you will need to fill in your card number, name and address of the cardholder, card expiry date and, if you have one, start date and issue number. (NOTE: some credit cards may not have an issue number or start date.

If yours doesn’t, don’t worry, simply leave this field blank). Most credit and debit cards now also include a security code that is listed on the signature strip of your card. This will need to be input each time you use the card as, in keeping with credit card security rules, this data is not held on our systems but deleted after each use.

What is the reference number on my order?

This is the unique number relating to your order and should be used in any correspondence with the Spinach Publishing Customer Service team so that we can identify immediately which order you are wishing to discuss.

Can I change the details on my order or cancel?

You can cancel your order up to 7 days after the book has arrived with you but obviously if the book has already been despatched then the cancellation will involve the return of the book and a refund to you. See our Returns and Refunds Help page for how to return. If we have not already despatched your order then we can normally make changes to it, so the sooner you contact us the better. We recommend replying to the Confirmation email you will have received to warn us of any changes you want to make and we will confirm whether or not the changes are possible. Please note that there can be a gap between despatch & us charging you and sending a despatch notification email. So just because you haven’t received the email yet ,does not guarantee we can cancel or amend at this stage. If you have already been charged but the order has not left us, then we will refund on your original payment method.

Can I have my order Gift Wrapped?

You can choose to have your order gift-wrapped during the checkout process. If you would like to include a message with your gift order, please enter this in the Gift Message field during checkout. We will then transcribe this onto a card and enclose with the goods. If the goods are coming directly from one of our suppliers the message will be printed on the delivery document instead.

Can I order but not via your website?

If you do not feel comfortable buying online or wish to use different methods of payment, then you can phone or email directly to place your order, but please note they will not match any online or reservation prices.

Can I check the progress of my Order?

You can check your order’s current status in your Order History section of your website login. We will send you a despatch notification email and contact you about any delay that we are aware of. You can inquire into the status of your order by e-mail to info@spinachdesign.com by phone 020 7739 2777

Order Cancellation

A customer may cancel an order between placing the order and up to 7 days after receipt of the goods. If the cancellation happens after the goods have been despatched then a refund will be made upon receipt of the goods back at Spinach Publishing. The cost of returning the goods to Spinach Publishing will be the responsibility of the customer or Spinach Publishing depending on the reason for cancellation. Please see our Refunds & returns Help section for more details. Responsibility for Local Taxes and Duties The UK sales tax of Value Added Tax (VAT) is not payable on books. When we ship books for delivery outside the United Kingdom, the recipient is liable for any local taxes or import duties that may be payable. Spinach Publishing can take no responsibility for this and if the goods are returned due to unpaid tax the costs will not be refunded as the sale has been completed. Security of Credit Card Payment Options This site uses encryption and secure (SSL) servers to help ensure the privacy of any information that you provide. However, the security of information and payments transmitted via the Internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by means of e-mail or other internet link shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part by borne by Spinach Publishing.

Currency

British Pound is currency for all transactions.